“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor Read More
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Influence
What influences you? You are a product of your environment. So choose the environment that will best develop you towards your objective. Analyze your life in terms of its environment. Are the things around you helping you towards success – or are they holding you back? W. Clement Stone Our lives are shaped and influenced by Read More
The Magic of Appreciation & Feedback
‘You have to water the flowers you want to grow’ – – Stephen R. Covey Often as managers/professionals, we undermine the Power of Appreciation and Role of Feedback in the development of our subordinates/colleagues. Let’s look at Appreciation first: ‘The deepest craving of human nature is the need to be appreciated’ – – William James Read More
Multitasking is Dead
Do you often find yourself trying to tackle 10 tasks at a time and end up completing barely any of them? You are stuck in a maze that’s called ‘Multi Tasking’. I was too, until I realised my productivity getting affected by it. However from the time I stopped multi-tasking, I managed to reclaim my Read More
80% of the Next 30 Years
The bulk of a person’s adult life revolves around the work he does. Close to 80 % of a person’s ‘awake time’ is spent in doing some work. My basic proposition to people when I conduct workshops is that whether you like it or not, you will have to work anyway. You are going to Read More
The Extra Mile
All success lies on the Extra Mile There are some concepts & ideas that apply across everything that you do. Going the extra mile is one of them. Whether you are dealing with your customers, your colleagues, your subordinates or your boss – going the extra mile definitely brings results. What is the extra Mile? Read More
Basics of a Professional
When Richa Borkar joined the Work Better Team, she wanted to learn from me. 6 Months down the line, I’m pretty sure that I have learnt more from her than she has from me. Richa encompasses everything that young professionals should do to succeed in their careers. I am sure that Richa will have a Read More
THE TRUTH ABOUT YOURSELF
Most of us hate hearing the truth. After a workshop, a lot of participants give feedback. I enjoy their ‘truthful’ feedback – when it involves nice things about me as a trainer and the workshop. But if the ‘truth’ is even slightly negative, my eyes cringe, my head involuntarily starts telling me this person doesn’t Read More
Execution – The New Strategy
Getting the JOB done. A man approached JP Morgan, held up an envelope, and said, “Sir, in my hand I hold a guaranteed formula for success, which I will gladly sell you for $25,000.” “Sir,” JP Morgan replied, “I do not know what is in the envelope, however if you show me, and I like Read More
Developing Self Confidence
“The secret of making dreams come true can be summarized in four C’s. They are Curiosity, Confidence, Courage, and Constancy; and the greatest of these is Confidence.”- Walt Disney Some thoughts in life hit you hard. When they do, a lot of other things start falling in place as a result of that one thought. Read More